Refund and Cancellation
WeCopyTrade Team avatar
Written by WeCopyTrade Team
Updated this week

Welcome to the WeMasterTrade Program! WeMasterTrade (referred to as the “Company”) offers you, the Trader, a limited license to use our services (referred to as the “Services”) under the terms and conditions outlined herein (referred to as the “Agreement”).

This Agreement is a legally binding contract, and it is your responsibility to review and understand it before accessing or using our Services. By using our services, you are indicating your acceptance of the terms and conditions stated in this Agreement.

The Company reserves the right to suspend, replace, modify, amend, or terminate this Agreement at any time, at our sole discretion. If any changes are made to this Agreement, your continued use of the Services after the Effective Date of the changes will signify your agreement to the modified terms.

Purchases and Refunds

The Company offers various products, services, subscriptions, or access to specific sections of our website, which may require payment. Prices and availability of these offerings are subject to change without prior notice. The Company may enable purchases through our website or via a white-label affiliate. It is your responsibility to thoroughly read and understand any accompanying terms and conditions.

By making a purchase, you acknowledge that the Company bears no responsibility and assumes no liability for any claims related to your purchases. Once you have completed a purchase for a product, service, subscription, or access to specific sections of our website, the Company will provide the acquired product, service, or access following the successful transaction.

If you, as a purchaser, are deemed “high risk” by our payment processors, we may require you to provide additional documentation or information to proceed with the transaction. Failure to provide the requested documentation and information within twenty-four (24) hours may result in the revocation of your access to the Services. Please note that supplying the requested documentation and information does not guarantee the reversal of your status and may still render you ineligible.

The Company may provide products, services, subscriptions, or access to certain portions of the Company’s website at a monetary cost. Prices and availability are subject to change without notice. The Company may allow for such purchases within its website or via a white-label affiliate. It is your responsibility to thoroughly read and understand any such terms and conditions.

By making any such purchases, you agree that the Company has no responsibility and acquires no liability for any claim related to your purchases. Upon the complete purchase of a product, service, subscription, or access to certain portions of the Company website, the Company will make any said product, service, or access available to you following the approved transaction.

By joining WeMasterTrade you also agree to the that:

There are no refunds on any Services purchased from the Company. If you, as a purchaser, are deemed “high risk” by our payment processors we may require you to provide additional documentation or information in order to proceed with the Audition. Failure to provide the requested documentation and information within twenty-four (24) hours of said request may result in your use of and access to the Services being revoked. The documentation and information supplied do not guarantee that this status will be revoked and may still be subject to ineligibility.

One-time Fee: To activate the package, the user needs to pay a one-time fee. This fee is designed for set-up fee, material, and administration fee purposes. Note – it depends on the account size and the user needs to pay a different one-time fee.

The fees to be paid before starting trading, which cover services provided by WeCopyTrade to the trader, including preparing WeCopyTrade to the trader including the preparation of the live-trading account. Note – depending on your package this fee can be changed or not applicable to your account, and we will send you an E-contract with the updated information about the fee.

Monthly Fee: There are no monthly or subscription fees for the WeMasterTrade program.

No-Chargeback Clause: By entering into this agreement, you acknowledge and agree that you will not file a chargeback with your bank or credit card issuer for any transaction made under this agreement if the service has been started.

Refund: I understand there are NO REFUNDS. The registration and facilitation fees are paid to allow the customer to access the WeMasterTrade program platform, models, and services. The Trader is not entitled to a refund of the one-time fee and/or setup fee and/or registration fees and/or facilitation fees if the service has been started (i.e. the account has been purchased), the fees are non-refundable once the trader has started their trading activity on the account. This includes both full and partial refunds. I understand I will not dispute any charges. Any disputed charges will be referred to collections, with any collection and attorney fees being added to the amount owed. I understand billing for an extra session or for upgraded market depth shall expire at the end of each month, no matter when I subscribe and I will have to renew manually each month. I authorize my credit card to be charged and processed through WeMasterTrade's merchant account. I attest that all information, including the name and personal information, is true and correct. Reset fees do not renew. I understand resets do not change my renewal date. I will still be billed every 30 days from the original subscription date

Cancellations: If user cancels accidentally or intentionally, user understands it is impossible to reactivate the account for any reason. User will have to start a new account. User understands they will not dispute any charges. If there are any disputed charges, they will be referred to collections, with any collection and attorney fees added on to the amount owed.

Defective Performances

If the Services you receive do not align with the agreed-upon terms or have not been provided to you, you have the right to exercise your entitlements regarding defective performance. The Provider does not offer any guarantees regarding the quality of our services. You must promptly notify us of any defects via email at our designated address or the address specified in our General Terms & Conditions. When exercising your rights due to defective performance, you may request that we rectify the issue or provide you with a reasonable discount. If the defect cannot be remedied, you have the option to withdraw from the contract or claim a reasonable discount.

We aim to address any complaints you may have as quickly as possible, generally within 30 calendar days. We will provide written confirmation of the receipt and resolution of your complaint. If we fail to resolve the complaint within the specified timeframe, you have the right to withdraw from the contract. To file a complaint, please send an email to our support team at [email protected]

Did this answer your question?